Terms of Service

Last updated: November 2026

About these terms

These Terms of Service ("Terms") govern your use of the Digital Asset Experts website (digitalassetexperts.com.au) and the services provided by Digital Asset Group Australia Pty Ltd (ABN 76 698 420 647), trading as Digital Asset Experts ("we", "us", "our"). By engaging our services, you agree to these Terms.

Services

Digital Asset Experts provides cryptocurrency recovery services, including but not limited to: recovery of inaccessible cryptocurrency wallets, assistance with forgotten passwords and passphrases, hardware wallet recovery and corrupted wallet file recovery.

All services are provided on a best-efforts basis. We apply specialist knowledge, tools, and techniques to attempt recovery, but the outcome of any individual case depends on factors that cannot always be determined in advance.

No guarantee of recovery

We make no guarantee that recovery will be successful. The recoverability of any cryptocurrency asset depends on the specific circumstances of each case, including the information available, the wallet type, and the nature of the issue.

We will provide you with an honest assessment of the likelihood of success before any work begins. If we believe recovery is unlikely, we will tell you clearly and will not proceed without your informed agreement.

Fees and payment

Our fee structure is success-only:

• No upfront fees. Nothing is payable before or during the recovery attempt.
• Success fee. If recovery is successful, our fee is 10% of the total value of assets recovered, as agreed in writing before work begins.
• No result, no fee. If recovery is unsuccessful, no fee is charged.

"Recovery" is defined as the restoration of your ability to access and control the cryptocurrency assets in question. The success fee is calculated based on the AUD market value of recovered assets at the time of successful recovery, using a reputable exchange rate at that date.

All fees are agreed in writing prior to commencement of work. Payment is by AUD bank transfer to a verified Australian business account. An invoice will be issued upon successful recovery. Payment is due within 7 days of the invoice date.

Client obligations

By engaging our services, you confirm that:

• You are the rightful owner of, or are legally authorised to recover, the cryptocurrency assets in question
• All information you provide to us is accurate and complete to the best of your knowledge
• You will not provide false or misleading information about the ownership or origin of assets
• You understand that deliberately providing false information may constitute fraud under Australian law

Confidentiality

We treat all information shared with us during the assessment and recovery process as strictly confidential. We will not disclose your personal information, wallet details, or case details to any third party without your consent, except where required by law.

You agree to keep confidential any proprietary methods, techniques, or processes disclosed to you in the course of service delivery.

Limitation of liability

To the maximum extent permitted by Australian law, our total liability to you for any loss or damage arising from the provision of services is limited to the amount of fees paid by you under these Terms. In most cases, where no upfront fees have been paid, our liability is nil.

We are not liable for any indirect, consequential, or speculative losses, including loss of profits or loss of opportunity, arising from a failure to recover assets.

Nothing in these Terms excludes any guarantee, right, or remedy that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

Dispute resolution

If a dispute arises in connection with these Terms, both parties agree to attempt to resolve it in good faith through direct communication before pursuing any formal action. If the dispute cannot be resolved informally, either party may seek mediation through a recognised Australian dispute resolution body.

Governing law

These Terms are governed by the laws of Victoria, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Victoria.

Changes to these terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised date. Continued engagement of our services after any update constitutes acceptance of the revised Terms.

Contact

For any questions about these Terms, contact:
Sarn Elliott, Digital Asset Experts
[email protected]
10-20 Gwynne Street, Cremorne VIC 3121