Trezor and Ledger wallet recovery

I help people get back into Trezor, Ledger and other hardware wallets they're locked out of. The work is done in person across Australia. The fee is 10% of what's recovered, and nothing if recovery fails.

By Sarn Elliott. Updated November 2026.

What problems can you help with?

• A forgotten PIN
• A lost or forgotten passphrase
• A device that won't start or behaves strangely
• A wallet that no longer shows your coins

In one case, a nine-year-old Ledger had stopped displaying its Bitcoin and the client had all but given up. I recovered access to $110,000 within two days.

Which devices do you work with?

Trezor, Ledger, Coldcard, KeepKey and BitBox, among others. If yours isn't listed, ask me.

What should I do first?

Stop entering PINs, because too many wrong attempts can wipe a device. Don't reset it or update its firmware, and never type your recovery words into a website or app someone sends you. A single wrong step can make recovery harder, so get in touch before trying anything else.

Who does the work

Sarn Elliott, independent crypto recovery specialist. I've spent 9 years in digital assets and personally helped clients recover more than $1 million in lost crypto.

You deal with me from your first message to the handover. More about me.

What to expect

• An honest answer first. If I think the chances are low, I'll say so upfront.
• Everything agreed in writing. You sign off on the plan and the fee before work starts.
• Face to face. We meet in person at a private office, so you know exactly who's handling your wallet.
• Plain English. Most of my clients aren't technical, and I'll move at your pace.
• Strict confidentiality. What you share stays between us.

Never send seed words, passwords or private keys by email, text or web form, to me or anyone else. See what I will never ask for.

What does it cost?

My fee is 10% of the assets recovered, agreed in writing before work starts. There's nothing to pay upfront, and nothing to pay if recovery fails. Because I only get paid when it works, our interests are aligned from the start.

Talk it through

Getting in touch is free, confidential and carries no obligation. You don't need to understand the technical details. Just tell me what happened.