Privacy Policy

Last updated: November 2026

Who we are

Digital Asset Experts is a trading name of Digital Asset Group Australia Pty Ltd (ABN 76 698 420 647), operated by Sarn Elliott and based at 10-20 Gwynne Street, Cremorne VIC 3121, Australia. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What information we collect

We collect personal information only when you voluntarily provide it. This includes:

• Contact form submissions: your name, email address, phone number, and a description of your situation
• Service-related information: details about your cryptocurrency situation that you share with us, including wallet information and relevant account details

We do not collect sensitive financial credentials (seed phrases, private keys, or passwords) through this website or any digital form. These are handled only through agreed, in-person processes.

How we use your information

Your personal information is used solely to:

• Respond to your enquiries and assess your situation
• Deliver cryptocurrency recovery services
• Schedule and manage appointments
• Communicate with you about your case
• Meet any legal or regulatory obligations

We do not use your information for marketing purposes or share it with third parties for advertising.

Third-party services

This website uses the following third-party services, each with their own privacy policies:

• Formspree (Privacy Policy): processes contact form submissions. Your form data passes through Formspree's servers before being delivered to us.
• Google Fonts: fonts are loaded from Google's servers. Google may collect limited technical data as part of this process. See Google's Privacy Policy.

Data storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Information shared during service delivery is handled with strict confidentiality and is not disclosed to any third party without your consent, except where required by law.

We retain your personal information only for as long as necessary to provide the requested service and meet any legal obligations.

Your rights under Australian Privacy Law

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Request deletion of your information, subject to any legal obligations
• Lodge a complaint if you believe your privacy rights have been breached

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Cookies

This website does not use tracking cookies. If analytics are enabled in future, this policy will be updated accordingly.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact

For any privacy-related questions, requests, or complaints, contact:
Sarn Elliott, Digital Asset Experts
[email protected]
10-20 Gwynne Street, Cremorne VIC 3121