Forgotten passwords, lost seed phrases and damaged wallet files

If a lost password, missing seed phrase or damaged file has locked you out of your wallet, I may be able to help. The work is done in person across Australia. The fee is 10% of what's recovered, and nothing if recovery fails.

By Sarn Elliott. Updated November 2026.

Can a forgotten wallet password be recovered?

Sometimes. It depends on the wallet and on what you remember about the password. Bring whatever you can recall, even if it seems minor. I work with wallets including Bitcoin Core, Electrum, MetaMask and Exodus.

Can a lost seed phrase be recovered?

It depends on how much you still have and how the wallet was set up. A few missing words is a very different case from having none. In one case, a reinstall wiped an Exodus wallet with no backup phrase recorded, and I recovered more than $20,000 in under an hour.

Can a damaged wallet file be recovered?

Sometimes, even when the file is only partly readable. If it's on an old or failing drive, stop using that drive now, because new writes can overwrite what's left.

Who does the work

Sarn Elliott, independent crypto recovery specialist. I've spent 9 years in digital assets and personally helped clients recover more than $1 million in lost crypto.

You deal with me from your first message to the handover. More about me.

What to expect

• An honest answer first. If I think the chances are low, I'll say so upfront.
• Everything agreed in writing. You sign off on the plan and the fee before work starts.
• Face to face. We meet in person at a private office, so you know exactly who's handling your wallet.
• Plain English. Most of my clients aren't technical, and I'll move at your pace.
• Strict confidentiality. What you share stays between us.

Never send seed words, passwords or private keys by email, text or web form, to me or anyone else. See what I will never ask for.

What does it cost?

My fee is 10% of the assets recovered, agreed in writing before work starts. There's nothing to pay upfront, and nothing to pay if recovery fails. Because I only get paid when it works, our interests are aligned from the start.

Talk it through

Getting in touch is free, confidential and carries no obligation. You don't need to understand the technical details. Just tell me what happened.